Booking and cancellation

How to book

Send us an enquiry from any tour, stay or event page, or message us on WhatsApp, with your preferred dates and the number of travellers.

We'll confirm availability and send you a written quote showing the price, what's included and what isn't. Nothing is booked until you accept the quote and we confirm in writing.

Payment

Prices are shown in Kenyan shillings (KES). Your quote shows the final amount and how to pay.

We may ask for a deposit to secure lodges, parks and transport, with the balance due before departure. The amounts and due dates will be on your quote.

Cancellation by you

30 days or more before departure: full refund.

8–29 days before departure: 50% refund of the tour price.

7 days or fewer before departure, or no-show: no refund.

Some costs paid to third parties on your behalf — such as park entry fees, train tickets and flights — may not be recoverable. If so, we'll tell you before deducting them.

To cancel, contact us by email or WhatsApp.

Changing your dates

Date changes are free up to 14 days before departure, subject to availability. After that, we'll do our best to help, but any extra costs from lodges or parks will be passed on at cost.

Refunds

Approved refunds are paid back using the method you paid with, within 10 working days.

Cancellation or changes by us

If we have to cancel a departure — for example because of unsafe conditions or a park closure — you can choose another date or a full refund.

Occasionally we may need to change a lodge or route for reasons outside our control. If so, we'll replace it with one of a similar or higher standard and let you know as early as possible.

Travel insurance

We strongly recommend travel insurance covering cancellation, medical emergencies and evacuation for every trip.